Privacy Policy

OpenUp (“we”, “us”) is a dating app that helps people form honest connections. This policy explains what we collect, why we collect it, and the choices you have. If you have questions, write to support@openup.cx.

1. Information we collect

• Account. Email address, password or one-time email codes, and authentication tokens.
• Profile. Name, age, gender, who you are interested in, location text, job, photos, red-flag answers, and optional Deep Reveal content.
• Location. Approximate location you provide or that the device supplies when you allow it, used to show nearby people.
• Activity. Likes, skips, matches, reveal progress, messages, notifications preferences, and premium status.
• Payments. If you buy Premium, our payment processor (such as Stripe or the app store) handles card data. We receive subscription status, not your full card number.
• Device and logs. IP address, app version, and diagnostic logs needed to run and secure the service.

2. How we use information

• Create and authenticate your account
• Show discovery profiles, matches, reveal, and chat
• Moderate photos and investigate reports
• Process Premium purchases and restore entitlements
• Send transactional email (sign-in codes, security notices)
• Improve safety, reliability, and the product

We do not sell your personal information. We do not use your photos or messages to train public AI models.

3. Sharing

We share information only:

• With other users, as your profile and reveal settings allow
• With service providers (hosting, email, image moderation, payments) under contract
• If required by law, or to protect people from harm
• If OpenUp is involved in a merger or acquisition, with notice

4. Photos and messages

Profile photos are stored so they can be shown in the app. We scan uploads for policy violations. Messages are visible to match participants and to support staff only when needed for safety review.

5. Retention

We keep account and profile data while your account is active. If you delete or we deactivate an account, we remove or anonymize personal data unless we must keep a limited record for security, billing disputes, or law.

6. Your choices

• Edit your profile, photos, and red flags in the app
• Control notification preferences in the Profile tab
• Deactivate your account from the app or by emailing support
• Request access, correction, or deletion at support@openup.cx

Depending on where you live (including the EEA, UK, and some US states), you may have additional rights such as portability or to object to certain processing. We will honor those rights as required.

7. Children

OpenUp is for adults. You must be at least 18. We do not knowingly collect data from children. If we learn that a minor created an account, we will delete it.

8. Security and international transfers

We use encryption in transit, hashed passwords, and access controls. No method is perfect. If we process data in another country, we use appropriate safeguards.

9. Changes

We will update this page when the policy changes and revise the date above. Material changes will be called out in the app or by email when required.

10. Contact

Privacy requests: support@openup.cx